Shipping Policy
1. Order Processing and Dispatch Timeline
Once an order is confirmed, it will take 5–8 days (excluding weekends and public holidays) to prepare and dispatch your items.
2. Estimated Delivery Time
After dispatch, the estimated transit time is 15–30 days. Please note that this is an estimate only and not a guaranteed delivery timeframe.
3. Potential Delays
Shipments may be delayed due to factors such as flight scheduling, customs clearance and inspections at the destination, local logistics, weather conditions, public health crises, or other force majeure events. The company is not liable for any compensation regarding delays caused by these uncontrollable factors.
4. Customs Duties and Clearance
The recipient is responsible for any customs duties, import taxes, or other requirements related to customs clearance in the destination country. Customs authorities in some countries may require the recipient to provide documentation to facilitate the clearance process.
5. Shipment Tracking
Once your order has been dispatched, we will provide a tracking number so you can monitor its status. If there are no updates for an extended period, please contact us via email.
6. Loss or Damage
In the event that a shipment is lost or severely damaged before arrival, please notify us promptly, providing the tracking information and photographs. We will assist in following up with the carrier to resolve the issue.
7. Policy Updates
The company reserves the right to amend this shipping policy at any time. The latest version, as published on our website, shall prevail.